In episode 72 of the Marketing Matters show, host Dr. Ryan Sauers interviews the amazing Kataki Patel. She is one of the family owners of Expectational Hospitality... who (among other things) own the Country Inn and Suites by Radisson in Stone Mountain (one of four properties in metro ATL) where the Marketing Matters show and all other shows on the End Resultz Radio Network broadcast live from.
In this in-depth interview, learn from Kataki Patel as she shares how the hospitality industry is in her and her family’s blood and how she can’t imagine working in any other industry. And, some key points.
1) Not all hotels are equal regardless of what brand it is. A bed is a bed is a bed!!! What makes each hotel different is the people!
2) We believe in investing in our team members. Because happy team members provide happy service which in turn means happy guests!
3) There is always room for improvement! So, I’m always asking everyone from my team members to my guests “What can we do better?”
. **Much more about how PEOPLE and great customer service matter are covered in this episode.
Enjoy this episode of Marketing Matters now and share it with a friend. More info can be found at https://exceptionalhospitality.com
**Contact info for host Ryan Sauers: www.RyanSauers.com
All shows are broadcast from the Perimeter Roofing studio. Inside the Country Inn & Suites by Radisson in beautiful Stone Mountain, GA. Email info@EndResultz.com for more information on this or other shows OR how to host your own show.